We purchased our fan for our Event Venue and from the initial visit over the phone to the purchase and then the arrival of the fan, things could not have gone better. The fan was exceptional and was exactly what we wanted and what was offered. We had the motor on the fan, have one of the internal parts go bad, (not the companies fault, but a component). It was replaced to us within 3 days and runs fine. Phil, (the bosses) husband, was available for help in a quick and efficient time. He even went the extra mile to fly 250 miles to ensure we were happy with our fan. He didn't have to do this, he and this company are complete class. We would give them the highest marks for workmanship, service and worth every dime we spent. They are Numero Uno for fan sales. You won't be disappointed.